We initially had our Heliocol pool system put in in 2016. Despite the fact that we are in AZ, we Enjoy the extended swimming... season it offers. Instead of swimming from June thru Sept, we now can swim from March thru Nov! Last Aug for the duration of a storm we found out our system was installed incorrectly. It lifted up our system in various parts, pouring rain h2o into our attic and out a ceiling vent inside our dining home flooding it and our family room. Being aware of the installation was nonetheless lined underneath guarantee, we known as the installers here in Phx (Green Enegy aka Helicol West) and were being explained to that the manager will be out that day to inspect and support us. He hardly ever came. Following 4 days of phone calls and 2 much more storms, we had no preference but to simply call our homeowners ins who promptly sent out a restoration enterprise to get started on repairs. They tarped our our roof, removed the drywall and insulation from ceilings and partitions. They planned to have the roofers remove and re-put in our system, but being aware of that This might void our warranty we contacted Helicol UMA in FL. Brain you, the sole authorized installers in Phx have been the ones that set up it incorrectly in the first place (not screwing in the joists) AND did not arrive out to repair it, so For sure we did not want them out at any time again. From my pretty initially cellphone call with UMA, a little something hit me as Odd....they listened to my story and truly seemed to treatment. I used to be transferred into the Regional Profits Supervisor, Mike Kozlowski. Right after Hearing our circumstance he then referred us to a man in Tuscon (Dan). As an alternative to just giving me his quantity, Mike referred to as him to explained the challenge to Dan, who then referred to as us to make arrangements to remove the system and swap it utilizing new brackets so this wouldn't take place all over again right after our roof was fully repaired. Months right after he set up it, it rained and our eating room ceiling was Once more WET! Hubby went during the attic and saw h2o coming by means of roof where Read Full Article by he had skipped the joist. We contacted Dan and he came up to fix the opening.
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